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Customer Care

Payments

The payment methods accepted on the DONO DORATO site are:

  • Credit Card
  • PayPal
  • Bank Transfer

Payments are charged at the time of purchase. As with all personal data, the transfer of information relating to the Buyer’s credit card is protected (via SSL – Secure Socket Layer). For further information please refer to the conditions of sale.

Shipping

For purchases on the online store donodorato.com there is no minimum order.

Goods ordered on www.donodorato.com can be shipped to:

ITALY

Delivery times in the case of standard shipping are 3-4 working days.

The shipment is made by courier Bartolini, SDA, UPS

The cost of shipping is 6.90€.

EUROPE zone 1

Covers Austria, Germany, Belgium, France, Holland, Great Britain, Denmark.

The delivery time in the case of standard shipping is 5-7 working days.

The shipment is made by courier SDA, Bartolini, DHL.

The cost of shipping is € 9.90

EUROPE zone 2

Covers Spain, Sweden, Czech Republic, Slovakia, Slovenia, Romania, Bulgaria, Croatia.

The delivery time in the case of standard shipping is 5-7 working days.

The shipment is made by courier SDA, Bartolini, DHL.

The cost of shipping is 15.90€.

EUROPE zone 3

Covers Greece, Portugal, Estonia, Latvia, Lithuania, Poland, Hungary, Switzerland, Eire, Finland.

The delivery time in the case of standard shipping is 5-7 working days.

The shipment is made by courier SDA, Bartolini, DHL.

The cost of shipping is € 28,90

Free shipping on orders over €99 for Italy, Zone EU1, Zone EU2 and Zone EU3 €199.

Returns

The return can be made free of charge within 14 days of receipt of delivery.

Return Instructions:

Check that your product complies with the return. Terms and Conditions.

Start the return procedure by sending an e-mail to commerciale@donodorato.com containing the return instructions such as the order number and the reasons for the return.

Receive instructions for sending the product that will take place at Terra d’Oro s.r.l. via Vignola,5 – 76015 Trinitapoli (BT) – Italy.

Wait for the successful completion of the return and receive payment.

ACCREDITATION:

We will credit the amount to your bank account, PayPal account and/or your credit card depending on the payment method you have chosen at the time of ordering.